FAQ - PaperStubs
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Frequently Asked Questions

When will I get my tickets?

Tickets will arrive within 5 minutes of receiving order confirmation marked “Instant Download”. Your tickets will be received on time, or your money back. E-tickets are usually delivered within 5 minutes, but are not limited to delivery dates, as stated on your receipt. You may receive tickets sooner then expected. Packages and festival tickets are delivered accordingly.

How do I get my tickets?

After your email is entered and you receive your order confirmation, your tickets will be sent to the same email address provided. Print them off, or contact the venue to see if they accept digital copies (scanned from a mobile device).

Are my tickets legit?

All tickets are fully verified before being listed to our marketplace. We only do business with trustworthy and established ticket selling professionals.

Where do tickets come from?

Your tickets are provided by highly reputable sellers and companies. They provide their services on our marketplace, and many others such as StubHub, TicketMaster Resale and TicketNetwork.

How do I use my tickets?

Once your tickets are sent to your email, print, and bring them to the venue! Some venues will let you scan your tickets from your phone! Check our list of venues for more information.

Why is there a different name on the ticket/s then mine?

The original owner of the tickets has authorized that the tickets be resold. Since they were purchased individually or in pairs, the tickets may contain the original holdee/s name.

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